Thursday, July 17, 2014

Customer Service

In this economy there is little room for extra spending. People are looking for the best value for their dollar. With companies competing in a tough race to get the customer's dollars, I'm surprised that they have not stepped up their customer service programs.

I say this because the other day I had a store assistant manager tell me that she had heard I was a mean customer. I told her that I was the nicest customer that she would ever hope to walk in her store. I told her that as a CASH paying customer there were certain things that I expected from a place of business. She looked at me like I was crazy. So I knew she didn't have a clue. So I thought I would post here my four things as a customer I except from a business I shop at.

1. Respect. I don't want to be called honey, sweetie or darling. I'm a customer not a boyfriend. If I'm a regular customer you may use my first name.
2. If there is six people in line waiting to check out, open another checkout line. Nothing pisses off a customer more then having one checkout line going, and other employees just wondering around doing what they are doing while I wait in line. You have multiple checkout lines, open them and get the customer checked out.
3. If you have all the checkout lines open that you can and there is still a line, show a sense of urgency as you check people out. A simple "did you find everything", and a "thank you" or "have a nice day" when you're done is all that is needed. With people waiting in line this is not the time to chit-chat about face book or the family.
4. The customer is always right. Even when the customer is wrong, they are still right. Now I don't mean you have to kiss my butt. Just be nice and respectful as you explain why I'm wrong or what you can do to fix it.

I know these four things work. It is how I want to be treated, and it is the way I treat my customers. You see I work for a large retail chain. When I was transferred from one store to another I had several customers follow me to my new store. They have said that I am the reason they shop there because they feel like I appreciate their business.

Thursday, April 10, 2014

Wow 36,461

I was just looking at the stats for my  blog. When I noticed that I have had  36, 461 hits on my blog site. Now I know what the haters are going to say. "You are just clicking on your site to get all those hits." But that's not true. The site does not count my page views. I never thought when I started writing my blog that it would get this many hits. Like I have said in the past, I just write about things that interest me, and when I write about Dighton Kansas a lot of people like to read about that funny little messed up town.

All I can say is thank you for reading my blog and I'll try to write more often.
Kevin