Monday, August 18, 2014

Open Letter To CNN

As a rule I don't watch CNN, This morning at 10:30 am central time I turned on your news program and watched it till 11am.
I was very interested in the video the 19 year old young lady shot of the shooting scene. She said in your interview that she started shooting the video 30 seconds after Mr. Brown was shot. But yet in the video you aired we already see the crime scene tape up roping off the area and other officers on scene.
My questions are;
1. Is the young lady mistaken about how long it took her to get her camera out and start filming?
2. Did CNN edit the video down so much as to only show what CNN wanted it to show?
The Black Lady Lawyer (Moe Ivy I think is her name) made a great point. In the video we see the officers standing around looking at the body. We don't see them checking on the body or trying to render any aid. But in my mind the video you showed is well after the time the shooting happened.
By airing this video and questioning what the police have or have not done by what we saw in that short clip, I feel CNN is just pouring more fuel on an already explosive situation.
This is just some thoughts I have. Maybe it will give you and other people something to think about.
I'm not saying the shooting was right or wrong. I don't have the facts to make that decision. With the unrest and riots going on now I think it's tough for anyone to do an investigation of this shooting at the moment.
Thank you for allowing me to voice my concerns.
Kevin

Thursday, July 17, 2014

Customer Service

In this economy there is little room for extra spending. People are looking for the best value for their dollar. With companies competing in a tough race to get the customer's dollars, I'm surprised that they have not stepped up their customer service programs.

I say this because the other day I had a store assistant manager tell me that she had heard I was a mean customer. I told her that I was the nicest customer that she would ever hope to walk in her store. I told her that as a CASH paying customer there were certain things that I expected from a place of business. She looked at me like I was crazy. So I knew she didn't have a clue. So I thought I would post here my four things as a customer I except from a business I shop at.

1. Respect. I don't want to be called honey, sweetie or darling. I'm a customer not a boyfriend. If I'm a regular customer you may use my first name.
2. If there is six people in line waiting to check out, open another checkout line. Nothing pisses off a customer more then having one checkout line going, and other employees just wondering around doing what they are doing while I wait in line. You have multiple checkout lines, open them and get the customer checked out.
3. If you have all the checkout lines open that you can and there is still a line, show a sense of urgency as you check people out. A simple "did you find everything", and a "thank you" or "have a nice day" when you're done is all that is needed. With people waiting in line this is not the time to chit-chat about face book or the family.
4. The customer is always right. Even when the customer is wrong, they are still right. Now I don't mean you have to kiss my butt. Just be nice and respectful as you explain why I'm wrong or what you can do to fix it.

I know these four things work. It is how I want to be treated, and it is the way I treat my customers. You see I work for a large retail chain. When I was transferred from one store to another I had several customers follow me to my new store. They have said that I am the reason they shop there because they feel like I appreciate their business.